Return Policy
At [Gift Makkah], we strive to offer the best shopping experience for our valued customers. If you are not satisfied with your purchase, we provide a flexible and easy return policy. Please read the following terms and conditions carefully to ensure a smooth return process.
1. Return Period
- You can return products within [24] hours from the date you received your order.
2. Conditions for Return
- Products must be in their original condition, unused, with all tags and original packaging intact.
- Products that have been used, altered, or washed cannot be returned
- Some products are non-returnable for health or product-specific reasons, such as [Miswak, Perfumes, incense, Books.].
3. Return Procedure
- Please contact our customer service team via [email/phone number/contact form] to initiate a return request.
- Provide your order number, product details, and the reason for the return .
- Our team will provide you with the necessary instructions on how to return the product to us.
4. Return Shipping Fees
- If the return is due to an error on our part (such as receiving the wrong or defective product), we will cover all shipping and return costs.
- If the return is for personal reasons (such as a change of mind), you may be responsible for return shipping fees.
5. Refunds
- Once we receive and inspect the product, we will process a refund to the original payment method used at the time of purchase.
- Refunds may take [10] days to appear in your bank account or on your credit card, depending on your bank’s or financial service provider’s policy.
6. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately with photos and the necessary details. We will work to replace the product or refund your money as quickly as possible.
7. Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer service team via:
- Email: [contact@giftmakkah.com]
- Phone Number: [00966 53 910 8613]
- Working Hours: [24\7]
Thank you for choosing [Gift Makkah. We look forward to serving you in the best possible way.